Contact Surface Support for Business and Education customers
Before you contact us
Review the Top Support Solutions for Surface devices.
Run the Surface Diagnostic Toolkit for Business (SDT). The SDT enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices.
If you're still having a problem after reviewing the top solutions and running the toolkit, use the tabs below to select a support option.
Depending on your company's active product subscription(s) and/or paid Support offers, convenient solutions are available to manage your Surface device support requests individually and in bulk. Please follow the link that best fits your company's profile.
You manage your devices with Intune
Built into Intune, the Surface Management Portal provides a centralized solution to self-serve, manage, and monitor Surface devices at scale. Get support.
You have a Microsoft 365 Subscription
The Microsoft 365 Hardware Support Portal provides a self-serve, centralized solution to look up current warranty and protection plans, create service requests, and track the status of device repairs. Get support.
You have a Premier or Unified Support contract
Create, Manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths.
All other business customers
To expedite your service requests, please make sure to include your device(s) serial number(s).
Still need help? Go to Microsoft Community.
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